Who do I talk to about a complaint?
If you have a complaint or concern about your investment, you should talk to your scheme provider.
If your concern is that your scheme is not operating in accordance with the Superannuation Schemes Act 1989 or that the financial position of the scheme, the security of members’ benefits or the management of the scheme is inadequate, you can complain to the Government Actuary. The Government Actuary registers superannuation schemes under the Superannuation Schemes Act 1989, and is currently based in the Insurance and Superannuation Unit of the Ministry of Economic Development.
Insurance & Superannuation Unit
Ministry of Economic Development
P O Box 10867
Phone: (04) 913 3651
Website address: www.isu.govt.nz
Other information you can obtain about your investment:
Information about your scheme is contained in the registered prospectus for your scheme's master trust and other financial documents filed with the Ministry of Economic Development (Companies Office division). You can access copies of these documents through the Companies Office website www.companies.govt.nz or by contacting :
Northern Business Centre
Private Bag 92061
Victoria Street West
There may be a small charge for copies of documents from the Companies Office. Your scheme provider will also be able to provide you with a copy of the registered prospectus and most recent financial statements for your scheme's master trust. Your scheme provider will also have a copy of the trust deed, which you can view. There may be a charge for obtaining a copy of the trust deed.