Shared Service Centres

Chief executives in the Public Service departments have three options available to them for providing administrative services for their departments - in-house provision; contracting out (outsourcing); and shared service centres within or between departments. Currently most departments use a combination of in-house provision and outsourcing. The use of shared service centres is an option that is currently used infrequently by the New Zealand Public Service. This paper explores the potential use and applicability of the use of shared service centres in the Public Service.